BUSINESS WOMEN HUB GLOBAL STOREFRONT
PURCHASE & REFUND POLICY
1. OVERVIEW
This Purchase and Refund Policy governs all transactions conducted through the Business Women Hub Global Storefront (“the Store”). All our vendors are accredited, verified and trusted. By making a purchase, you agree to the terms outlined below.
2. PRODUCT CATEGORIES
Products sold on the Store may include:
* Physical goods (e.g., merchandise, books, curated products)
* Digital products (e.g., courses, templates, toolkits)
* Event tickets and experiences
* Vendor-listed products (third-party sellers)
Each category may have slightly different refund conditions as outlined below.
3. PURCHASE TERMS
* All prices are listed in NAIRA unless otherwise stated.
* Payments can be made using any card type.
* Full payment is required at the point of purchase.
* Orders are confirmed via email upon successful payment.
* Business Women Hub reserves the right to refuse or cancel any order due to suspected fraud, pricing errors, or product unavailability.
4. SHIPPING & DELIVERY (PHYSICAL PRODUCTS)
* Orders are processed within **3–7 business days** unless otherwise stated.
* Delivery timelines vary based on location and shipping method(usually within 21 days).
* Customers are responsible for providing accurate delivery information.
* Business Women Hub is not liable for delays caused by third-party logistics providers.
5. REFUND POLICY
5.1 Physical Products
Refunds or exchanges are only eligible if:
* The product is damaged, defective, or incorrect upon delivery
* A request is made within **7 days** of receiving the item
* Refunds for vendor-listed products are subject to the individual vendor’s policy
* Business Women Hub acts as an intermediary and will facilitate dispute resolution where necessary
Conditions:
* Item must be unused and in original packaging
* Proof of purchase and photographic evidence required
Non-refundable:
* Sale or discounted items
* Customized or personalized products
5.2 Digital Products
* All digital product sales are **final and non-refundable**
* Exceptions may apply in cases of:
* Duplicate purchase
* Technical issues preventing access (verified by our team)
5.3 Event Tickets & Experiences
* Tickets are **non-refundable** except:
* Event cancellation by Business Women Hub
* Significant change in event format/date
In such cases, customers may receive:
* A full refund, or
* A credit toward a future event
6. RETURN PROCESS (IF APPLICABLE)
To initiate a return:
1. Email: hello@businesswomenhub.com.ng
2. Provide:
* Order number
* Description of issue
* Supporting photos (if applicable)
3. Await approval before returning any item
Unauthorized returns will not be accepted.
7. REFUND PROCESS
* Approved refunds are processed within **7–14 business days**
* Refunds are issued via the original payment method
* Shipping fees are non-refundable unless the error is on our part
8. EXCHANGES
Exchanges are only available for defective or damaged items and are subject to stock availability.
9. CANCELLATIONS
* Orders cannot be cancelled. Kindly ensure you confirm all orders before purchasing.
10. FRAUD & ABUSE
Business Women Hub reserves the right to:
* Deny refunds in cases of suspected abuse
* Suspend accounts engaging in fraudulent activity
11. CUSTOMER SUPPORT
For inquiries or assistance:
Email:hello@businesswomenhub.com.ng, businesswomenhubnigeria@gmail.com, businesswomenhub@gmail.com
Call: 080 978 45068
Response Time:** 24–48 business hours
12. POLICY UPDATES
Business Women Hub reserves the right to update this policy at any time. Changes will be effective immediately upon posting on the Store.
By completing a purchase, you acknowledge that you have read, understood, and agreed to this Purchase & Refund Policy.**