Good morning ladies…. Welcome to an exciting Tuesday.
Following our first tip of ensuring we get our outstanding/balance payment from our clients is being direct. However this comes with a skill.
One of the secrets of small business debt collection is to gradually increase the assertiveness of your follow up communication over time. Your first call, letter, or email should give your customer the benefit of the doubt with a positive and helpful tone. But by the third collection letter or correspondence, the tone may be more direct and assertive (but never offensive or unprofessional).
Using the step above will ensure you have ongoing conversations about your bill as well as keep you in the mind of the customer, while not burning brigdes.
Remember, we suggest you send out quotes and payment details through invoices.
